Account Manager, Digital

Carnegie is looking for an Account Manager to join our Digital Services division. The Account Manager is the operational (non-sales role) link between our higher education clients and the entire Carnegie Digital team (Paid Search Marketing, Social Media, Google Display Network, Search Engine Optimization, etc.). The Account Manager acts as both an advocate for the client and a representative for Carnegie.

Responsibilities:

  • Liaising with and acting as the link between the client and Carnegie, ensuring that ongoing communication flows effectively
  • Managing/coordinating client projects and taking an active role from planning to completion of campaigns and projects
  • Driving the ongoing workflow and interdepartmental team communication (between Paid Strategy, Inbound Marketing, Creative/Design, Reputation Strategy, Sales, etc.)
  • Initial on-boarding and launch of new clients
  • Becoming an expert on each client’s institution by having a full understanding of their goals and objectives, audiences, competitors, and position in the marketplace
  • Ensuring clients get maximum value from Carnegie’s products and services, including opportunities for additional scope
  • Assisting in gathering reports and sending clients’ monthly campaign results
  • Detecting relationship risks and developing solutions for both internal and external teams with the goal of maintaining account satisfaction
  • Managing vendor relationships for any vendor campaigns
  • Assisting in creative development for new and existing campaigns, including creative requests, appropriate proofing, internal and client routing, gathering approval, and pushing through for execution
  • Responsible for final review and quality control of client deliverables as well as troubleshooting problems as needed
  • Ensuring the Digital team meets deadlines and launches campaigns on time while meeting the defined strategy and goals of the client

Qualifications:

  • Exceptional organizational skills, multitasking capabilities, prioritization skills, and attention to detail
  • Bachelor’s degree, preferably with a concentration in Marketing or Advertising
  • Minimum 3 years of relevant experience and proven relationship-building skills
  • Ability to nurture and retain client and employee relationships
  • Understanding of various digital marketing tactics, including paid search, display, paid social media, SEO, and analytics
  • Strong writing, presentation, and communication skills a must
  • Knowledge of and interest in the higher education space a plus
  • Prior client management experience a plus
  • High levels of integrity, autonomy, and self-motivation
  • Ability to quickly learn new processes
  • Strong knowledge of Microsoft Office (Excel, Word, PowerPoint)

You Should Join Us!

We’re a fast-growing and innovative company, set apart by our incredible people. We’re a supportive, fun-loving group with diverse interests and talents. In addition to getting to work with fantastic people and do work you love, here are some items you can list in your “pros” column:

  • Private health/dental/vision
  • 401(k) with company match
  • Generous holiday and PTO package
  • Flexible work environment (remote, in-office, and hybrid roles)
  • Half-day summer Fridays
  • Fun company events and laid-back culture
  • Opportunities for advancement
  • Industry exposure and professional development
  • Growing company with a family feel
  • Entrepreneurial approach and spirit

About Carnegie

For more than 30 years, Carnegie has been a leader and innovator in higher education marketing and enrollment strategy, offering groundbreaking services in the areas of Research, Strategy, Digital Marketing, Lead Generation, Slate Optimization, Student Search, Website Development, and Creative that generate authentic connections.

Learn more about who we are, what we do, and what we care about.

 

No phone calls or unscheduled visits to the office, please. Carnegie is an equal opportunity employer.