Digital Manager

 The Digital Manager is the link between CLARUS and our clients, creating and sustaining long-term customer relationships.


    • Client Contact
      • Provide customer service in a timely, courteous manner
      • Build and maintain client relationships to meet and exceed sales goals
      • Proactively communicate on a quarterly basis with all clients to identify new sales opportunities, and ensure account renewals
      • Respond to Request for Proposals (RFPs) in a timely and accurate fashion
      • Work with clients to identify challenges that CLARUS Corporation consulting or software products can solve
      • Conduct professional and informative sales presentations 
      • Share expertise and best practices with clients and coworkers
      • Provide marketing intelligence to the Director of Digital Client Support to improve product areas
      • Gather competitive intelligence and regarding pricing and other information
      • Execute direct marketing campaigns, such as cold calling and email marketing 
      • Provide monthly opportunity pipeline reports on specific campaigns and client potential
      • Suggest improvements that can be made to increase the value of all collateral
      • Maintain excellent product knowledge
      • Ensure accurate and complete information is captured in the client relationship management system (Maximizer)
      • Maintain client contract data, renewal dates
      • Follow up on new leads and referrals stemming from marketing activities
      • Prepare and coordinate presentations, proposals, and sales contracts
      • Participate in events to market the products, such as seminars and trade shows
    • Technical Support
      • Provide client service and technical support in a timely, courteous manner
      • Provide end-user technical support
      • Maintain updates for training manual and videos as needed
      • Develop weekly updates for clients 
      • Be client point of contact
      • Provide weekly progress reports on client projects to the Director of Digital Client Support
      • Establish and adhere to project deadlines
      • Other duties as assigned 
      • Other duties as assigned by the Director of Digital Client Support


  • Exceptional written and verbal communication skills
  • Ability to maintain upbeat and positive attitude at all times
  • Strong work ethic 
  • Maintaining confidentiality
  • A lot of initiative and ability to work with little direct supervision
  • Strong organizational and administration skills
  • Ability to communicate effectively at a number of different levels and methods
  • Ability to work under pressure and to maintain deadlines
  • Ability to work as part of a team
  • Track record of excellence in attention to detail
  • Strong computer skills required: MS Office, word processing, spreadsheets, Internet software, email, database software
  • Interpersonal communication, analytical and organizational skills 
  • The ability to maintain good time management, while prioritizing and delivering against multiple deadlines 
  • Ability to communicate effectively both verbally and in writing with vendors, internal clients, external clients, and employees from the organization
  • Sincere commitment to work collaboratively with company team members and clients
  • Due to the remote environment, effective communication and time management skills are required, as well as the ability to use/learn multiple technology platforms and switch between them on a regular basis
  • Physical requirement: Prolonged periods of being in a stationary position at a desk and working on a computer


  • The educational requirement for this position is a bachelor’s degree. Major areas of concentration preferred are communications, business, marketing, or advertising, or commensurate experience. 
  • Experience is the key for this position. This position requires at least 5 years’ experience in a community college leadership role, ideally in an “in-house” leadership role in community college marketing and communications. Sales experience is preferred but not mandatory.

You Should Join Us!

We’re a fast-growing and innovative company, set apart by our incredible people. We’re a supportive, fun-loving group with diverse interests and talents. In addition to getting to work with fantastic people and do work you love, here are some items you can list in your “pros” column:

  • Private health/dental/vision
  • 401(k) with company match
  • Generous holiday and PTO package
  • Flexible work environment (remote, in-office, and hybrid roles)
  • Half-day summer Fridays
  • Fun company events and laid-back culture
  • Opportunities for advancement
  • Industry exposure and professional development
  • Growing company with a family feel
  • Entrepreneurial approach and spirit

About Carnegie

For more than 30 years, Carnegie has been a leader and innovator in higher education marketing and enrollment strategy, offering groundbreaking services in the areas of Research, Strategy, Digital Marketing, Lead Generation, Slate Optimization, Student Search, Website Development, and Creative that generate authentic connections.

Learn more about who we are, what we do, and what we care about.