Director of Client Success

Carnegie is seeking an experienced professional with a solid balance of higher education knowledge and business development acumen to join its Client Success team in the western region of the U.S. The Director, Client Success will be Carnegie’s relationship owner and sales leader with a broad portfolio of colleges and universities. This person ideally would reside in and have experience in understanding the higher education landscape in the western states of the U.S., including but not limited to Colorado, California, Oregon, Washington, Montana, Nebraska, Indiana, Kansas, etc.

This person must possess a deep knowledge of the higher education landscape and today’s enrollment and marketing trends and must be a dynamic leader equipped with skills to navigate campus politics while building deep and lasting relationships with clients. At the same time, the Director is critically important to leading integration within Carnegie’s growing internal structure, advocating for clients internally and acting as the fusion point for our work across divisions to ensure client success, satisfaction, retention, and growth. 

A successful Director will quickly master Carnegie’s full portfolio of services across our five divisional teams – Digital Advertising / Research, Modeling, Strategy & Creative/ Slate Optimization/ Lead Generation/ Web Development. The successful candidate will be comfortable juggling multiple projects and client relationships, manage their own client travel schedule, and achieve or exceed client sales goals across Carnegie’s division of services . Top level communication skills are a must in order to build trust and rapport in a 1:1 environment or command a room on stage in front of hundreds.

Qualifications:

  • Bachelor’s degree and 5+ years of experience in college admissions or
    marketing, or sales.
  • Demonstrated expertise in higher education enrollment management and/or
    marketing and sales.
  • Demonstrated ability to think strategically and quickly formulate solutions to
    complex problems
  • Exceptional organizational skills, multitasking capabilities, prioritization skills, and
    attention to detail
  • Ability to build and nurture client and employee relationships
  • Strong writing, presentation, and communication skills a must
  • High levels of integrity, autonomy, and self-motivation
  • Ability to quickly learn new processes and receive constructive feedback
  • Ability to travel up to 25%
  • Strong sales acumen and competitive drive
  • Strong knowledge of Microsoft Office (Excel, Word, PowerPoint) and Google
    (Slides, Docs, Sheets)

You Should Join Us!

We’re a fast-growing and innovative company, set apart by our incredible people. We’re a supportive, fun-loving group with diverse interests and talents. In addition to getting to work with fantastic people and do work you love, here are some items you can list in your “pros” column:

  • Private health/dental/vision
  • 401(k) with company match
  • Generous holiday and PTO package
  • Flexible work environment (remote, in-office, and hybrid roles)
  • Half-day summer Fridays
  • Fun company events and laid-back culture
  • Opportunities for advancement
  • Industry exposure and professional development
  • Growing company with a family feel
  • Entrepreneurial approach and spirit

About Carnegie

For more than 30 years, Carnegie has been a leader and innovator in higher education marketing and enrollment strategy, offering groundbreaking services in the areas of Research, Strategy, Digital Marketing, Lead Generation, Slate Optimization, Student Search, Website Development, and Creative that generate authentic connections.

Learn more about who we are, what we do, and what we care about.

Apply Today.

For more information, or to apply please submit your cover letter and résumé to careers@carnegiehighered.com.

No phone calls or unscheduled visits to the office, please. Carnegie is an equal opportunity employer.