Senior Slate Student Success Strategist

Who We Are:

What happens when you fuse best-in-class tech and first-class support? You get Underscore, a Carnegie company. As the country’s largest dedicated Slate development and optimization team, Underscore is transforming the higher ed landscape by leveraging the power of Slate—one project at a time.

From skilled Slate strategists to award-winning creatives to account-based project managers, we are laser-focused on helping meet institutions’ unique goals. Our services include implementation, student search, enrollment campaigns and strategy, dynamic portals, personalized training, reporting, systems integrations, creative work, and more.

Who We’re Hiring:

Our team is energetic, enthusiastic, and passionate about our clients’ goals. We are looking for innovators who can contribute great ideas to our organization.

The ideal candidate is a Slate-experienced higher education professional ready to provide hands-on support and training for partner schools through consultation on and technical implementation of varying Slate modules. Candidates should have at least two years of experience working within Slate in an advising, retention, or Student Success setting, be comfortable with the more complex technical aspects of the position, be able to discuss a partner schools’ business practices, and recommend improvements based on industry best practices.

Strong communication, organizational, project management, and problem-solving skills are key to this role.

Responsibilities:

  • Customize and build Slate features across the CRM, such as:
    • Advanced Queries
    • Dashboards
    • Datasets
    • Deliver
    • Entities
    • Events
    • Fields and prompts
    • Forms
    • Rules
    • Tasks and projects
    • Upload Dataset
  • Advanced understanding of Slate functionality to complete day-to-day tasks on a project-by-project basis
  • Serve as project team lead on medium-to-complex client Slate projects
  • Provide continued Slate services to clients through check-in calls
  • Offer advanced recommendations regarding Slate, advising, retention, and other Student Success strategies
  • Document recommendations and findings in call summary reports
  • Collaborate with Slate team members to co-facilitate more complex on-campus and/or virtual trainings and create related documentation
  • Support Slate strategists in executing client requests and projects
  • Participate in ongoing professional development opportunities, including but not limited to: Learning Lab, Slate Summit, and other conferences as required
  • Other duties as assigned by Business Line Manager

Required Skills:

  • Minimum two years of experience in Technolutions Slate CRM
  • Minimum one year of experience in higher education advising, retention, or student success
  • Ability and willingness to expand technical skills
  • Responsive and clear communications style
  • Ability to handle a variety of clients/projects simultaneously
  • Competency with Microsoft Office Suite
  • Competency with Google Workspace tools

Preferred Skills:

  • Excellent organizational skills, including attention to detail, multitasking, prioritization, and decision-making skills
  • Self-motivation
  • Ability to function as an equal partner in a small autonomous team
  • Friendly and easygoing, comfortable in a casual office environment

You Should Join Us!

We’re a fast-growing and innovative company, set apart by our incredible people. We’re a supportive, fun-loving group with diverse interests and talents. In addition to getting to work with fantastic people and do work you love, here are some items you can list in your “pros” column:

  • Private health/dental/vision
  • 401(k) with company match
  • Generous holiday and PTO package
  • Flexible work environment (remote, in-office, and hybrid roles)
  • Half-day summer Fridays
  • Fun company events and laid-back culture
  • Opportunities for advancement
  • Industry exposure and professional development
  • Growing company with a family feel
  • Entrepreneurial approach and spirit

About Carnegie

For more than 30 years, Carnegie has been a leader and innovator in higher education marketing and enrollment strategy, offering groundbreaking services in the areas of Research, Strategy, Digital Marketing, Lead Generation, Slate Optimization, Student Search, Website Development, and Creative that generate authentic connections.

Learn more about who we are, what we do, and what we care about.

Apply Today.

For more information, or to apply please submit your cover letter and résumé to careers@carnegiehighered.com.

No phone calls or unscheduled visits to the office, please. Carnegie is an equal opportunity employer.