Recruitment + Retention

From first touch to reenrollment, Carnegie helps community and technical colleges build strategic, scalable student engagement. Our Recruitment and Retention services meet students where they are—with the right message, at the right time—to move them forward in their journey. Whether it’s creating personalized communication flows, auditing current outreach, reconnecting with stop-outs, or extending your team through our contact center, we deliver support that drives results across the full enrollment funnel.

Contact Center

Our higher ed–focused contact center helps community colleges connect with students through personalized, one-on-one outreach. From inquiry to enrollment, we support your team with live calls, texts, emails, and more, so no student slips through the cracks. Whether it’s lead follow-up or re-engagement, we deliver the right message at the right time.

Communications Flow Strategy and Execution

We know community colleges serve a wide range of students, each with different needs, goals, and paths to enrollment. That’s why we design personalized communication flows tailored to your audiences, whether they’re first-time students, adult learners, transfers, or stop-outs. From strategy through execution, we help ensure every message supports movement through the enrollment funnel and aligns with your institution’s brand and goals.

Stop-out Campaigns

Every student deserves a path back. Our stop-out campaigns help community colleges reconnect with students who’ve paused their education by using precision targeting to reach them where they are online. We craft messaging that resonates and encourages reenrollment, turning lost momentum into new opportunity.

Student Communications Audit

Our Student Communications Audit helps community colleges improve outreach by mapping the full student journey from inquiry to enrollment. We review your messages across all channels—checking for clarity, consistency, and effectiveness—and deliver actionable recommendations to boost engagement and streamline communications.

From first contact to stop-out recovery, we help community colleges create meaningful connections that lead to enrollment and persistence.

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