Director, Client Success (West Region)

The Director of Client Success (West Region) is at the center of Carnegie’s partnerships across 13 western states, serving as the internal sales lead and a trusted strategic resource for higher education clients. This leader will manage a portfolio of 50+ established client relationships with expectations and opportunity for growth and cultivation of new client relationships. With a deep knowledge of higher education marketing and enrollment trends, the Director will bring consultative insight, navigate campus politics, and build long-standing client trust. This role is also essential in driving integration across Carnegie’s internal divisions, ensuring client needs are championed, and aligning our services to deliver measurable success.

Responsibilities:

• Client Relationships
  • Own relationships with clients while developing a deep understanding of their goals and priorities in order to extend and expand partnerships over time 
  • Lead internal teams, advocating for clients and serving as the internal authority on client needs and experience
  • Work seamlessly with the Client Management team to ensure a positive client experience
• Sales
  • Develop and execute a strategic sales plan for the West Region, balancing account growth with new client acquisition
  • Cultivate consultative relationships with clients and package integrated solutions
  • Effectively and proactively manage sales pipeline, proposals, and contract processes ensuring accuracy and momentum
  • Meet or exceed annual sales goal

Qualifications:

• Demonstrated expertise in higher education enrollment management and/or marketing
• Strong sales acumen and competitive drive
• Comfortable thriving in a compensation structure that blends base salary with commission/variable incentives
• Ability to travel an average of 30% of the year to individual client campuses, attend industry relevant conferences, and support new business development
• Demonstrated ability to think strategically and quickly formulate solutions to complex problems
• Exceptional organizational skills, multitasking capabilities, prioritization skills, and attention to detail
• Ability to build and nurture client and internal team relationships
• Strong writing, presentation, listening, and communication skills 
• High levels of integrity, autonomy, and self-motivation
• Ability to quickly learn new processes and receive constructive feedback
• Strong knowledge of Google tools (Gmail, Slides, Docs, Sheets) and Microsoft Office (Excel, Word, PowerPoint)
• Effective communication and time management skills for a remote work environment as well as the ability to use/learn multiple technology platforms and switch between them on a regular basis
• Must be able to work at a computer for prolonged periods
• Must reside within Carnegie’s “West Region”. States include WA, ID, MT, OR, WY, CA, NY, UT, CO, AZ, NM, AK, NV, and HI

Experience

• Bachelor’s degree 
• 5 or more years experience in enrollment management, higher education marketing, student success, or corporate sales and/or consulting

You Should Join Us!

We’re a fast-growing and innovative company, set apart by our incredible people. We’re a supportive, fun-loving group with diverse interests and talents. In addition to getting to work with fantastic people and do work you love, here are some items you can list in your “pros” column:

• Private health/dental/vision
• 401(k) with company match
• Generous holiday and PTO package
• Flexible work environment (remote, in-office, and hybrid roles)
• Half-day summer Fridays
• Fun company events and laid-back culture
• Opportunities for advancement
• Industry exposure and professional development
• Growing company with a family feel
• Entrepreneurial approach and spirit

About Carnegie

For more than 30 years, Carnegie has been a leader and innovator in higher education marketing and enrollment strategy, offering groundbreaking services in the areas of Research, Strategy, Digital Marketing, Lead Generation, Slate Optimization, Student Search, Website Development, and Creative that generate authentic connections.

Learn more about who we are, what we do, and what we care about.

 

No phone calls or unscheduled visits to the office, please. Carnegie is an equal-opportunity employer.