Missouri Online Case Study

Driving Online Enrollment Through Authentic Marketing

Missouri Online Case Study

The Challenge.

The University of Missouri System needed a comprehensive marketing strategy to unify online learning efforts across four System Universities and establish a strong system-wide brand for online education. Seeking a partner with higher education expertise, a data-driven approach, and comprehensive enrollment marketing capabilities, the System chose Carnegie through a competitive RFP process.

Missouri Online Case Study

The Strategy

Our work started with stakeholder workshops, external perception research, and a competitive analysis to establish a foundation for a cohesive System brand while acknowledging and preserving any established brand identities of each of the System Universities. Rooted in this research, Carnegie delivered brand architecture for a unified Missouri Online message to provide clarity and facilitate stronger awareness and enrollment growth. This brand architecture established a foundation for the development of naming recommendations, logos, campaign concepts, and an on-campus multimedia shoot. Carnegie also delivered custom audience segmentation the University has applied across marketing, including landing pages to tag personalized prospective student communication. We have since launched digital strategies primarily focused on building brand awareness, generating inquiries, and boosting application volume. Tactics include Display, social and streaming media, Search Engine Marketing, Search Engine Optimization, Google Analytics, and our proprietary Carnegie Clarity™ service, which tracks individual user activity throughout the enrollment funnel and personalizes experiences based on each user’s unique interests and actions.

Missouri Online Case Study

The Results.

Armed with tools to speak with one voice across campuses and audiences, Missouri Online has unified its messaging across digital marketing, public relations, web, and more Missouri Online has experienced remarkable growth in the last academic year, including a 22% increase in course enrollments and a 16% increase in headcount from the previous year. Just one year later, external perception benchmarking research demonstrated increases in familiarity both nationwide and in home markets as well as top scores for student decision factors for online education (flexible courses, academic quality, etc.) relative to peers. As Missouri Online continues to grow as a national leader in online education, we are proud to continue to serve as their integrated marketing partner.

880,200

New users to Missouri Online’s website

22%

Increase in course enrollments

16%

Increase in headcount

Telling a Unified Story

In its partnership with Carnegie, Missouri Online has unified and strengthened online learning efforts and developed a strong System-wide brand.

Telling a Unified Story

Brand Standards

Grounded in Missouri Online’s positioning and naming strategy, logo, and campaign concepts, standards were developed to serve as a guide for managing and unifying its brand moving forward.

first-photo second-photo

first-photo second-photo

Creative Expression

In-depth research and brand positioning formed the foundation for Missouri Online’s visual expression across creative concepts, logo design, and more.

Creative Expression

Read more about University of Missouri System’s successful launch of “Missouri Online.”

 

 

“All of our interactions with the Carnegie team—from brand launch and development to launch of program-specific marketing—have been fantastic. Extending our team through Carnegie has positioned us better for our awareness and enrollment goals. Customer service, patience, responsiveness, talent—it’s all there with Carnegie.” Chris Tipton
Interim Director, Marketing & Communications
Missouri Online

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